Every support thread is read by the people who build the app and run the experiments. Ask anything, from a webhook that looks stuck to a verdict you want to understand.
Contact
Email: support@hypothesists.com. We answer within one business day, usually much faster during North American business hours.
The Practice clients: use your program channel; your strategist answers directly.
Before you write
- Metrics look different from another tool? Check gross vs net-of-refunds first; the app defaults to refund-adjusted truth and most tools do not. Attribution differences usually come down to UTM handling, which the drill-downs let you inspect directly.
- A test will not launch? The hypothesis field is mandatory by design, and a test cannot start without a pre-registered duration. That is the discipline, not a bug.
- Results look sealed? They are, until the run completes. No peeking includes us.
- Widget not appearing? Confirm the block is added in the theme editor and the app embed is enabled. Uninstalling always removes everything; we leave no code behind.
Data & privacy questions
The short version lives in the app FAQ; the full version is the privacy policy. Data-request and deletion flows run automatically through Shopify's compliance webhooks.
The philosophy
If you want to understand how we think about testing, measurement, and the wager, the letter is the whole argument, and it takes twelve minutes.